Unhappy with the Claim Process with Santam

Claim Registered on the 31st of July 2023 Vehicle was handed to Insurance on the 1st August 2023

Processing of the claim has been very slow on Santam side - they keep assigning my claim to different assessors and say those people will make contact with me but to this day, I am the one making contact to find out what is happening.

Today is the 17th August 2023, and only now a field assessor is assigned - then it still needs to go for repairs, while my car hire is lapsing on the 25th August 2023

I don't get why these are no fast tracking their claim processes - A car is now going for almost a Month with Insurance for a Windshield and Dent on the Door