UNHAPPY SANTAM FEMALE BLACK CLIENT

I was involved in a car accident in 19 December 2024 and only received authorization from Santam in February 2025. After received authorization I was told some of the parts are back order and they must be ordered in Korea. I waited and after parts received in March that when they started fixing my car. Today i receive another email saying a hinge of a door is on back order for 21 days because Santam refused to replace the door but rather fixed. The funny part is the gentlemen that hit me is white and he received authorisation way before me and fortunately from the same insurance which is santam.

Santam advertises the business as the best and good but all lies yet my monthly subscription is deducted with no fail and when they have to give me service for my money dololo.