Unhappy customer and 2

I registered a claim via santam. The claims consultant said I need to submit a damage report and costing. The sane afternoon another consultant called me said they appointed a service provider. My hifi was taken for a damage report early that morning. I told their service provider and they fetched my TV. TV was only not cummin on. Service provider sent a damage report to santam now saying scree was damaged. I told santam to arrange for the TV to be brought back and upon inspection i will be opening a charge of mi2 property against santam. Waiting for my TV to arrive to take legal action. My hifi damage report and quote was sent. I called Santam on numerous times and the consultant keep saying they will contact me. To date I'm. Still waiting. No TV no hifi. I am extremely disappointed been a new client. I am not a ***** or a *********. I am 100percent convinced this TV was damaged by the service provider. That is why I insisted for. My TV to be brought back to me. My id no ***1****6. Cellphone *** Claim ref no *** Policy no ***.