UNHAPPY CLIENT

I am extremely dissatisfied with the service I have received from your company. Despite multiple reports, you have failed to refund me for the incorrect debit from my account. This issue has been ongoing for two months, and I am still waiting for a resolution.

I requested that this matter be resolved before February 1st, but the problem persists. The incorrect debit has resulted in me not being able to make a payment for this month because I cannot afford to pay R2445, Consequently, MTN has canceled my services due to non-payment, leaving me without phone access.

I urge you to take immediate action to correct this mistake, which was caused by your company. I have been seeking a resolution since December 2024, and it is frustrating that my concerns have been ignored. I expect a higher level of care and attention to customer issues.

I request a prompt refund and resolution to this matter.