Unhappy client

I submit a claim for a new fridge on 12 September 2022 as mine broke due to surging. My household contents are insured with Santam and I've included surge cover for these instances. It's the 25 September 2022 and I've still not gotten any feedback. Thus far I have called 10 times as I have an infant at home and need a fridge for his milk. Truly disappointed in how I am being treated. I called on Wednesday requesting to speak to the claims agent assigned to my case, instead I got through to someone else who sighed when I requested help.