1 reviews | Active since Jul 2019
Unhappy 3rd party with claim settlement!
Good evening
In February I was involved in an accident with a quantum insured under VUM and the brokers are under santam. I was told the claim will be launched under 3rd party. When I was half through the intersection the quantum driver, from a reyea Vaya lane rammed into me at high speed whilst the robot or traffic light was red from his end and explained how he was sorry and in a rush to get to ENNEDALE to pick up staff members and he apologized and admitted guilt but only to find out he had changed his statement in the police report but nevertheless there was a witness who explained to the insurance what happend and the very same driver later that evening sent me WhatsApp messenges to apologize even a voice recording admitting guilt and promising to set things right which all this I submitted to the insurance. The whole claim took 5 Months to process and finally I'm told the driver was not solely responsible it's 60/40, but how??? I had right of way and the traffic light from his end was red! And he was driving at a high speed! The R51 400 claim will be settled at R12 641! That doesn't cover 80% of my damage! What was the point of witnesses and the voice recording of the driver if I still have to go through such and waiting five months for nothing. I don't need that settlement I'm even offering for you guys to take my car to your pannel beaters and repair it that's still the best settlement I seek.Please someone review this claim I've been patient for nothing at all! I'll be practically paying for my own damages here!!!!!does everything have to be settled legally for justice to be served???claim number 19421***24
Thank you for your post above. We are really sorry to hear about your bad experience and service received.
We will investigate this matter and liaise with relevant legal department to provide us with the necessary information.
We will revert back within 3 business days.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above. We are really sorry to hear about your bad experience and service received.
We will investigate this matter and liaise with relevant legal department to provide us with the necessary information.
We will revert back within 3 business days.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your quick response and hopefully I will not have to wait months again only to find out that I have to settle 75% of my damages claimed when I was in no part responsible to be honest I am emotionally exhausted and drained it has taken to long and has cost me alot, i mean I start work at 5:30am where do I get transport at that time as I don't stay close from my work place and I had to go through that for 6 months and i have a written warning for being late due to the usage of public transport and who will take responsibility for that dent in my carrier? Should I email the warning to SANTAM for them to see my suffering?
Kind regards
Thabiso
Thank you for your quick response and hopefully I will not have to wait months again only to find out that I have to settle 75% of my damages claimed when I was in no part responsible to be honest I am emotionally exhausted and drained it has taken to long and has cost me alot, i mean I start work at 5:30am where do I get transport at that time as I don't stay close from my work place and I had to go through that for 6 months and i have a written warning for being late due to the usage of public transport and who will take responsibility for that dent in my carrier? Should I email the warning to SANTAM for them to see my suffering?
Kind regards
Thabiso
We note the content of your post and as mentioned will revert back within 2 business days.
Kind regards
Stephan Olivier
Client care media manager
We note the content of your post and as mentioned will revert back within 2 business days.
Kind regards
Stephan Olivier
Client care media manager
