UNFAIRLY TREATED

A claim for my cold storage rooms which amounted to 3,8mil was reported immediately. The Santam assessor only came to view the damaged fruit after 1 MONTH. The assessor then made the assumption that the valve to the cold storage room was faulty and as a result Santam decided NOT to pay my claim. I'm covered for fruit in stock to the value of 8mil and the plant, should something go wrong. They came to collect all the printouts for the cold storage rooms temperatures via a courier company (which they sent out). They subsequently lost the papers that week I put in my claim. The arbitrator then decided that Santam should pay me out 50% of my claim as they cannot hold my liable for the papers that went missing. According to Santam I now only qualify for an amount of **** to be paid out to me. I queried the matter and the Ombudsman informed me that he cannot assist as my perks are way to high. My business has suffered a great loss as a result of the inadequate treatment.received after my claim was handed in. I've been BUL**** into accepting the \handout"Santam is offering me - which is small change when you compare the amount I've been covered for. """