JM
Joseph M

1 reviews | Active since Jan 2025

03 Jan 2025, 11:35

UNFAIR TREATEMENT BY SANTAM_I NEED MY CAR TO BE ASSEMBLED AFTER IT WAS DISSEMBLED TO DISREPAIR AND REPUDIATION

Today marks 1 year after I has a car incident in Piet Retief driving back from KZN. After the incident my car started overheating. Santam advised me to take the car for assessment. It took about 3 months to come up with the decision and they came back with repudiation. I left my car in a drivable state and while assessing Santam dissembled my car to a point of disrepair and when I fetched it many major parts were missing. They only offered about R7.5K to get a mechanic to assemble the car. I do not think that I am responsible for this and the offer is too small to get a mechanic who can put the engine back together at that price. And now a lot of parts are missing. I went through NFOSA bus Santam would bulge. I am currently pursuing private litigation but they still take their own time to respond.

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Replies (4)
Santam
Santam's reply03 Jan 2025, 11:58
Official
Good afternoon,

Your review herein is noted thank you very much.
As indicated above in your review, yes the matter had been before the NFO already so we cannot assist you on this platform.

Any further correspondence need to be directly directly to the office of the NFO.

Thankyou and kind regards
Client care
Santam
Santam's reply03 Jan 2025, 15:25
Official
Duly noted
JM
Joseph M's update03 Jan 2025, 17:09
Reviewer Update
The NFO could not resolve the matter with Santam and the case was closed on their end. Santam was not responsive to NFO's correspondences. As a result I resorted to private litigation.
Santam
Santam's reply06 Jan 2025, 18:41
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care