Unfair claim rejection - no valid reason

On the 18th of November 2018 I logged a home content claim ********** 54. My valuables were ****** by a lady called Thandi who was suppose to assist with the domestic work.

The matter was reported at the police case/Report Number : 08/11/2018 ITC reference : ********** 4.

The list of the items and the required pictures were submitted to Santam - Sharief Abrahams thereafter he never contacted me again.

A week later I decided to contact him, it would either be he’s on lunch or busy with another client, if I’m lucky to get him he would say that he would get back to me by COB and I would wait in vain.

2 weeks later I decided to call Santam at least 4 times a day until I would be lucky to speak to Sharief Abrahams (The claim administrator)

On the 10th of December 2018 after several attempts to get hold of Santam (Sharief Abrahams) I finally managed to get hold of him and he tells me that my claim won’t be honoured because I didn’t report the matter to the police and I didn’t take care of my stuff.

How possible is that, because I opened the case timeously and the stuff were ****** in my house whilst the keys were in my possession, moreover he didn’t even have the courtesy to call me and give me feedback, I had to call him for an update.

I find the claim rejection baseless and unfair and I would want it to me reviewed as a matter of urgency.

The main reason why I’ve insurance policy is due to such circumstances not because I enjoyed having debit order on my account.