Unfair business practice and ***** by Santam

I added a car on the 13 of June this year with Santam. On the 17 July I received an email with a new schedule which will start on the 1st of September since I started the insurance with them on September 2011. The worse part of it is that Santam has increased the price for the car added mid June already, I asked the consultant and she said it was a mistake and that it will be rectified and I will get an email with an updated schedule.

Today I called them again because I wanted to understand why I haven't got the feedback. I am told the underwriter came back and they said they can not reduce the premium because I had a claim.

The claim they referring to was logged on the 23rd December 2021 with Santam. So they had that information when I asked for a quote. What has changed now that the premium increase could be done within a month? I have no issue with a car with the old car's premium increasing, but increasing a car with a month or 2 is pure *****. They can't even claim they didn't know because the claim was with them.