********* traits of Santam Insurance

I have been bamboozled by a "legal claims specialist' at Sanlam who dared to tell me that a 3rd party claim is not covered by the insurance act? and i quote:

"• Your reference to the insurance act, which would not apply to your matter, being a third-party claimant, will not lead any settlement agreement in settling these matters. Their client damages my BMW and then they app**** Cadre deployment tactics by coercing with the service provider to reduce the claim costs by a WHOPPING 60%.

They are able to provide second hand spare parts but are required to ensure that the quality of my BMW is not affected. Not falling for this i demanded a guarantee which they cannot and will not provide, forcing them to use original motor spares which they are not willing to do. The arrogance of SANTAM to come and tell me that a 3rd party claim is not catered for under the insurance act!!!!! ABSOLUTE ******* -SANTAM can not be trusted , not now not ever as there staff are unqualified and enforce ANC tactics between themselves and their service suppliers. The initial quote supp**** to SANTAM was reduced by 60%, and when questioned they propagate unqualified answers. SHAME ON YOU SANTAM They also tried to override me by providing Ombudsman communication, which i referred them to the ombudsman's website where they clearly stipulate that no one can use any of there cases as a precinct as each has its own merits.