LM
Lynne M

1 reviews | Active since May 2016

31 Aug 2017, 15:23

********* business practice

I have been dealing with the call center agent for weeks and on the day my current insurance expired, Sanlam decides to tell me I live in an insecure area and my co payment will be R45 000 in case of a claim and my premium would be R2300! When my co-payment was not mentioned and my premium was quoted much lower when I spoke to the agent the previous weeks. It is ********* business practice as they know I am now left to run around for quotes. I will never deal with them again and I will tell everyone I know about their ********* business practices.

0
Replies (1)
Santam
Santam's reply04 Sept 2017, 10:54
Official

Dear Lynne,

Thank you for your post.

We have escalated this matter and await feedback from the underwriters -- as soon as we have received their feedback we will revert back to you.

Thank you kindly.

Stephan Olivier

Client care media manager

Best regards,