1 reviews | Active since Aug 2016
Unauthorized Premiun/Debit Orders
I had a policy with Santam which I was paying in arrears. I traded in my car and got the new one mid June and Santam took over on the new car. Towards the end of June I was advised that my monthly premiums were revised and they were going to increase it. I cancelled their insurance and they advised that they ll debit my account by end of June since I'm paying in arrears and I didn't have problem with that. They never stopped debit my account to date. I am asking for help and I'm not getting any joy. Month end I'm expecting another debit order for the insurance that was cancelled in June.
Good day Sir,
With reference to your post on Facebook, as well.
We can confirm that we have refunded you the premium deducted, in the amount of R1855.42.
This was processed on 06/09 and should already be in your bank account.
We understand that you had been charged by your bank for bank charges and we would like to accommodate you for the costs you incurred.
Could you please provide us with the bank statements where you were charged additional for these costs?
Once we have received these documents we will be in a position to consider these costs?
Your assistance herein would be appreciated.
Thank you very much.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Good day Sir,
With reference to your post on Facebook, as well.
We can confirm that we have refunded you the premium deducted, in the amount of R1855.42.
This was processed on 06/09 and should already be in your bank account.
We understand that you had been charged by your bank for bank charges and we would like to accommodate you for the costs you incurred.
Could you please provide us with the bank statements where you were charged additional for these costs?
Once we have received these documents we will be in a position to consider these costs?
Your assistance herein would be appreciated.
Thank you very much.
Kind regards
Stephan Olivier
Client care media manager
Best regards,