UNAUTHORIZED DEDUCTION FOR A CANCELED POLICY

Being a loyal customer with this company and defending it, for so long, has changed my perspective towards this company from bad to worst. I canceled my vehicle cover with this company, because of the high premiums. For two months I was a client of the other company, but because of bad customer service I rejoin Santam. For the last three months Santam is deducting money from my banking account for the policy I canceled in August of 2020. I sent them an email asking for clarity, but the the same old story, "a customer service representative will call you", maybe he, or she is still trying to get my contact information. Now it makes sense why this company was ordered by a court of law to honor their obligation towards it clients. Maybe somebody here can help me getting answers, because Santam went into silent mode.