PA
Phil A
1 reviews | Active since Sept 2017
30 Jan 2020, 13:19
Unauthorized debit of funds - no refund....
Debit R6000 *******ly from my account for a cancelled policy. They actually KNEW this was going to happen but chose not to warn me. Still no refund in my account after 4 days, and now saying Tuesday earliest despite escalation. I moved because your premium was R1500 HIGHER than the competition when I got other quotes (exact same terms). Now the leaving experience shows I wouldn’t recommend you to anyone going forwards. Inefficient, unresponsive and in this case, on the wrong side of regulation as well.
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Santam's replyOfficial
31 Jan 2020, 10:45Good day
Thank you for your post.
We cannot assist if you have not provided your policy or ID number.
We will email you to obtain the necessary details.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We cannot assist if you have not provided your policy or ID number.
We will email you to obtain the necessary details.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Santam's reply31 Jan 2020, 10:45
Official
Good day
Thank you for your post.
We cannot assist if you have not provided your policy or ID number.
We will email you to obtain the necessary details.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We cannot assist if you have not provided your policy or ID number.
We will email you to obtain the necessary details.
Thank you and kind regards
Kurt Koopman
Client Care Manager