MM
Marnus M
1 reviews | Active since Apr 2014
15 May 2019, 07:46
Unauthorized Credit Checks done.
Why is there a credit check on my credit report from you? I do not, and do not plan do get any products or services from you. So please clarify why there is an unauthorized credit check done on my name??? I have a home loan pending and if this create a problem I will take this to my lawyers.
Helpful (0)
Replies (7)0
Replies (7)
Santam's replyOfficial
15 May 2019, 09:21Good morning Marnus,
Thank you for your post above.
We take note of your unhappiness about the unauthorized credit check done.
We will request our Bureau Dispute division to investigate and will revert back once we have received their response.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
We take note of your unhappiness about the unauthorized credit check done.
We will request our Bureau Dispute division to investigate and will revert back once we have received their response.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply15 May 2019, 09:21
Official
Good morning Marnus,
Thank you for your post above.
We take note of your unhappiness about the unauthorized credit check done.
We will request our Bureau Dispute division to investigate and will revert back once we have received their response.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
We take note of your unhappiness about the unauthorized credit check done.
We will request our Bureau Dispute division to investigate and will revert back once we have received their response.
Kind regards
Stephan Olivier
Client care media manager
MM
Marnus M's updateReviewer Update
15 May 2019, 15:09And??????
MM
Marnus M's update15 May 2019, 15:09
Reviewer Update
And??????
Santam's replyOfficial
15 May 2019, 15:27Good day sir,
Unfortunately there is a two working day turnaround time so we will not have any answer for you by now.
We have requested our Bureau Dispute division to investigate and we await their feedback herein.
Upon receipt we will revert back to you.
Kind regards
Stephan Olivier
Client care media manager
Unfortunately there is a two working day turnaround time so we will not have any answer for you by now.
We have requested our Bureau Dispute division to investigate and we await their feedback herein.
Upon receipt we will revert back to you.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply15 May 2019, 15:27
Official
Good day sir,
Unfortunately there is a two working day turnaround time so we will not have any answer for you by now.
We have requested our Bureau Dispute division to investigate and we await their feedback herein.
Upon receipt we will revert back to you.
Kind regards
Stephan Olivier
Client care media manager
Unfortunately there is a two working day turnaround time so we will not have any answer for you by now.
We have requested our Bureau Dispute division to investigate and we await their feedback herein.
Upon receipt we will revert back to you.
Kind regards
Stephan Olivier
Client care media manager
MM
Marnus M's updateReviewer Update
15 May 2019, 15:42This is pathetic! Now I have to wait 2 days to sort out something I did not even authorize????
MM
Marnus M's update15 May 2019, 15:42
Reviewer Update
This is pathetic! Now I have to wait 2 days to sort out something I did not even authorize????
Santam's replyOfficial
15 May 2019, 16:07Good day sir,
You approached us today so yo will have to give us an opportunity to investigate and why this appears on your report.
Alternatively you can approach the credit bureaus directly and request them to correct your profile, it will be a much quicker option. We are totally reliant on them.
We will revert as soon as we have any feedback, thank you.
Kind regards
Stephan Olivier
Client care media manager
You approached us today so yo will have to give us an opportunity to investigate and why this appears on your report.
Alternatively you can approach the credit bureaus directly and request them to correct your profile, it will be a much quicker option. We are totally reliant on them.
We will revert as soon as we have any feedback, thank you.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply15 May 2019, 16:07
Official
Good day sir,
You approached us today so yo will have to give us an opportunity to investigate and why this appears on your report.
Alternatively you can approach the credit bureaus directly and request them to correct your profile, it will be a much quicker option. We are totally reliant on them.
We will revert as soon as we have any feedback, thank you.
Kind regards
Stephan Olivier
Client care media manager
You approached us today so yo will have to give us an opportunity to investigate and why this appears on your report.
Alternatively you can approach the credit bureaus directly and request them to correct your profile, it will be a much quicker option. We are totally reliant on them.
We will revert as soon as we have any feedback, thank you.
Kind regards
Stephan Olivier
Client care media manager
MM
Marnus M's updateReviewer Update
15 May 2019, 16:25Why should I do anything? Santam did the unauthorized check, not me.... So Santam needs to sort it out as quickly as they did the check!
MM
Marnus M's update15 May 2019, 16:25
Reviewer Update
Why should I do anything? Santam did the unauthorized check, not me.... So Santam needs to sort it out as quickly as they did the check!
Santam's replyOfficial
16 May 2019, 15:24Good afternoon Marnus,
I have received feedback from our Bureau Dispute division. Yes Santam did do a credit check on your profile, reason being is that we received a quotation request from a broker, and as is protocol and standard procedure, a credit and ITC check are done.
The broker who requested the quotation is COMBINED BROKER NETWORK PTY LTD, this was done on 14/05/2019.
details of broker below:
Telnr: ***
email: ***
Do you know them? We would recommend you contact them directly to discuss and address this further?
Should you wish the check removed you may request them to assist or approach the credit bureau directly.
Kind regards
Stephan Olivier
Client care media manager
I have received feedback from our Bureau Dispute division. Yes Santam did do a credit check on your profile, reason being is that we received a quotation request from a broker, and as is protocol and standard procedure, a credit and ITC check are done.
The broker who requested the quotation is COMBINED BROKER NETWORK PTY LTD, this was done on 14/05/2019.
details of broker below:
Telnr: ***
email: ***
Do you know them? We would recommend you contact them directly to discuss and address this further?
Should you wish the check removed you may request them to assist or approach the credit bureau directly.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply16 May 2019, 15:24
Official
Good afternoon Marnus,
I have received feedback from our Bureau Dispute division. Yes Santam did do a credit check on your profile, reason being is that we received a quotation request from a broker, and as is protocol and standard procedure, a credit and ITC check are done.
The broker who requested the quotation is COMBINED BROKER NETWORK PTY LTD, this was done on 14/05/2019.
details of broker below:
Telnr: ***
email: ***
Do you know them? We would recommend you contact them directly to discuss and address this further?
Should you wish the check removed you may request them to assist or approach the credit bureau directly.
Kind regards
Stephan Olivier
Client care media manager
I have received feedback from our Bureau Dispute division. Yes Santam did do a credit check on your profile, reason being is that we received a quotation request from a broker, and as is protocol and standard procedure, a credit and ITC check are done.
The broker who requested the quotation is COMBINED BROKER NETWORK PTY LTD, this was done on 14/05/2019.
details of broker below:
Telnr: ***
email: ***
Do you know them? We would recommend you contact them directly to discuss and address this further?
Should you wish the check removed you may request them to assist or approach the credit bureau directly.
Kind regards
Stephan Olivier
Client care media manager