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Tshepiso M

1 reviews | Active since Jan 2021

10 Mar 2026, 19:13

Unauthorized cancellation

I was about to submit a complaint regarding the cancellation of my policy without my authorization. However, I have noticed that I am not the only client affected.

In this case, I would like to proceed with submitting my cellphone claim, as to my knowledge my policy should still be active since I did not receive any communication from Santam informing me of the cancellation.

Kindly assist me with the process of submitting my claim.

Thank you.

0
Replies (6)
Santam
Santam's reply10 Mar 2026, 19:19
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
TM
Tshepiso M's update11 Mar 2026, 13:42
Reviewer Update
Did any of you provide me with a claim number? Nooo. Read up and don't just reply.
Santam
Santam's reply11 Mar 2026, 13:46
Official
Good day,

Please provide us with your policy number to enable us to assist?

Thank you and regards
Client Care
TM
Tshepiso M's update11 Mar 2026, 13:50
Reviewer Update
JS64397
TM
Tshepiso M's update18 Mar 2026, 10:07
Reviewer Update
CAN I PLEASE GET AN UPDATE, I SENT AN EMAIL BUT NO FEEDBACK WAS PROVIDED INSTEAD MY EMAIL WAS IGNORED. I AM WITHOUT A PHONE FOR ALMOST TWO WEEKS NOW
TM
Tshepiso M's update19 Mar 2026, 12:18
Reviewer Update
Teboho Shale I am waiting dor your reaponse
Megan from switch at santam I am waiting for your response. You people ignore my emails. I believe I have submitted sufficient proof regarding my account

My last question to Teboho was why was my policy reinstated on 29 December 2025 and cancelled in Jan or whenever. Why was I not informed during that email conversation. I can never pay for a whole and when I want to claim I'm being told policy is cancelled. Something has to be done if Teboho is not able to handle this query escalate further to the CEO I won't be ****med by Santam