Unacceptable service, shocking 3hrs and still waiting for roadside assistance in JHB

<p><br />I have been waiting for a roadside assist for almost 3 hours I called the call centre to find out what is going on about 50min in then they tell me the service provider allocated cancelled with them in 20min but the responding agent didnt reallocate the call to another company. Then only after I called did they re-start the process again and requested me to wait a further 30min. 30min passed and no still no show. I called them for feedback several times this went on for another hour and 30min. They then sent a rockie team that tried to start jag XKR with a kia pocanto. the battery was 1/3 the size of my car. they didnt have a booster pack. They failed and left again, while they left again I was on the phone with santam trying to get this resolved this is now 3hrs since my initial call. This was the most unacceptable service I have ever experienced from a short term insurance company, especially a company that is supposed to have rich history. I pay for a service to be rendered and for the organisation to fail at a very basic function is disgusting and unacceptable. honestly 3hrs 30 min to jump start a car is madness. eventually the rookie team came back with a truck battery and got the car going. These guys had no idea on handling my vehicle they could have blown the onboard computer. Unbelievable.</p>