Unacceptable service from Santam

Following a claim processed through Santam, my vehicle was taken to a service provider. Upon return, I discovered that several parts were missing from the vehicle. I raised this issue with the service provider and Santam and have since been in ongoing communication with a company manager Lethabo Mabusela who has no etiquette, she is extremely rude and refuses to acknowledge my complaint or see to my requests. I have been sending communication regarding this matter since March 2025 with no resolution. Further to this she ignored my last communication in May. Despite numerous emails and follow-ups over the past few months, She has consistently refused to take responsibility or provide any resolution. My requests have been ignored, and I have not received any meaningful response or assistance. The lack of accountability and disregard for customer concerns is unacceptable and reflects poorly on both the service provider Senatla Panel beaters and Santam Insurance. I am horrified and very disappointed in the service that I have received. My vehicle parts were misplaced/****** and Santam does not want to take accountability. Basically service providers and insurance companies may abuse their authority over items and expect customers to move on. Lethabo does not have the skills to be a motor claims relationship managers as she clearly doesn't car about the relationship between clients and service providers. 7 months later and basically I have been told that nothing can be done for my ****** vehicle parts