Unacceptable service for third parties

I was involved in minor accident over 3 months ago. I was not the cause of the accident and the other party took full responsibility for what had happened. I did not need to claim as the person claimed from their insurance, Santam.

The persons car was eventually sorted out after hassling Santam. I am still waiting for my car to be sorted out. I don't understand why I have to hassle Santam almost everyday to receive any feedback. I also had to make the first point of contact or they would of just forgotten about me.

I know that there are thousands of customers that need to be dealt with on a daily basis but then some process needs to change. You can't expect customers to have to harass your staff to sort out a service they are paying for. This is really poor service from one of the most premium insurances in the country. I've been patient for a while now but it seems like nothing is being done and the lack of feedback doesn't help either.

Please sort this matter out ASAP.