UNACCEPTABLE SERVICE

On the 19th July 2022 I sent All my documents needed for my 3rd party claim, I was dealing with a lady by the name Levina Levendall who then handed my case over to Fiona Hughes (legal officer) who was supposed to finalise everything..I’ve sent emails to Fiona on the 22/08/2022 & on 01/09/2023 which where flat out ignored..

It has been more than a month since last communication and I have received no feedback regarding my claim.

While I am aware that SAIA regulates the turn around time for finalisation, they also have strict guidelines as to keeping the third party informed. This as well as TCF regulations indicates that I should be kept informed on the progress of the matter.

I have not been contacted by an assessor nor informed if the assessment will be conducted digitally.

All the while my quotations will expire and part prices will increase.

Not only is this a straight forward matter with no apportionment needed, to my knowledge, this vehicle is on a personal policy and therefore there should be no further delays, such as a section II excess, etc.

Further to the above, this service, from a company that is known as the oldest and best short term insurer in the country, is shocking to say the least.

I’ve been driving around with a messed up car for a while now ..what’s the point of sending all the needed documents when I’m getting zero help from a so called best short term insurance In SA