Unacceptable service

Hello there , my father is waiting from January 2023 for a new windscreen for his car. Every month its a new excuse. Than the window is been shiped and then its in custom. I pay almost R1000 every months for a car insurance that i cant use because of the cracked windscreen. We phone santam and then everyone promise to do a follow up but nothing has come back. Really know this is a disgrace for an insurance company.