Unacceptable Service

When I received my policy renewal from Santam, I paid immediately and sent my proof of payment (because I had issues with that last year, but that is a story for another time) but I did not get an acknowledgment of receipt. I then took it upon myself to resend and query that everything was ok. I got a reply saying it was all good. Then 3 months later I got an email from Santam saying that I hadn't paid my insurance. I sent my proof of payment AGAIN. I got another reply saying that I had short paid them. I sent them my policy renewal with how much my insurance cost, and my proof of payment that showed I had actually paid R100 more. They insisted I was still short changing them and now I haven't had a response from anyone at Santam since 26 August. Its now OCTOBER. And anytime someone from Santam deigns to reply to an email, it is a different person EVERY TIME. <br> Unacceptable. <br> This has been going on since May and I am LIVID. I have not received an adequate response, or even a phone call. <br> You can rest assured that I will not be renewing my policy again. <br>