SB
Sharon B
1 reviews | Active since Aug 2015
15 Sept 2022, 13:10
Unacceptable annual policy premium increase
I have been with Santam for 4 years and insure both my vehicles and house contents with them. I have never had a claim. They are increasing my policy by 12.3% on my annual anniversary. This is unacceptable. CPI is only 7.8% . They have decreased the value of my vehicles yet increase the premium on them!!!!! Shocking especially seeing that Santam doesn't even offer a no claim bonus. I will definitely moving my insurance cover to another service provider. Shame on you Santam.
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Replies (3)
Santam's replyOfficial
15 Sept 2022, 13:11Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply15 Sept 2022, 13:11
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
SB
Sharon B's updateReviewer Update
16 Sept 2022, 17:47So, you reduced my policy by R20. Please can you explain to me why my vehicle premiums have increased yet their values have decreased????? Plus I have had no claims, doesn't make sense to me.
SB
Sharon B's update16 Sept 2022, 17:47
Reviewer Update
So, you reduced my policy by R20. Please can you explain to me why my vehicle premiums have increased yet their values have decreased????? Plus I have had no claims, doesn't make sense to me.
SB
Sharon B's updateReviewer Update
19 Sept 2022, 08:04And I have also just noticed now that you increased my vehicle excess amount, but this was done on the first increase. This makes it even worse because you gave me a 12.3% increase on my policy even though you decreased the value of my vehicle, plus you increased my excess from R4000 to R5000, even though I had not had a claim. I want this reversed immediately and an explanation please as to WHY my vehicle insurance has increased, yet the value has decreased.
SB
Sharon B's update19 Sept 2022, 08:04
Reviewer Update
And I have also just noticed now that you increased my vehicle excess amount, but this was done on the first increase. This makes it even worse because you gave me a 12.3% increase on my policy even though you decreased the value of my vehicle, plus you increased my excess from R4000 to R5000, even though I had not had a claim. I want this reversed immediately and an explanation please as to WHY my vehicle insurance has increased, yet the value has decreased.