Unacceptable and False Statements in Assesor Report

I am writing this review to formally express my frustration and disappointment with Santam regarding the handling of my claim number ***.

Upon receiving the assessors report I was shocked to find the following clear, verifiable statements that misrepresented the facts and contradicted the alarm activity report. 1) The Assessors report was made out to a wrong company. 2) The Assessors report stated that my factory had been vandalized on the day of the cable theft. The alarm report proves this to be false as no alarm was triggered. 3) The Assessors report states that somebody was called that day because the Compressor had been damaged. This is false, my factory was closed that day. The incident took place on a Saturday and factory was closed. 4) The Assessor report stated that I did not report the incident to SAPS because it was malicious damage. This false, the alarm report clearly indicates that the security company was on the phone to SAPS when I called them on the Monday morning when I discovered the issue.

I have the time stamped alarm report which cannot be disputed. It is deeply concerning that a reputable insurer would rely on inaccurate and lazy reporting to reject a valid claim.

The delay in this review is caused by 12 months at the National Financial Ombud and 13 Months at FAIS Ombud for no Record kf Advice by the broker.

False report requested to be corrected but this was ignored by Santam and the Ombudsman.