Unacceptable

I have had a house break in this past weekend, I logged my claim online and was appointed Jennett Botha as a claims handler, day 2 and I have not received a phone call, email absolutely nothing from her regarding my claim.<br> I was requesed to send a list of the ****** goods via Renaldo Barend and have done so yesterday already then I get an email requesting Quotation, Invoice and instruction letter of which I have already submitted my quotations, when asking their enquiry epartment to elaborate on the documents they need I receive no response.<br> Is this how companies trade these days, no communication?<br> I pay my premium so I expect a reaponse from this Jennett Bitha before end of business today.<br> Ahe seems extremely unpopular on hello peter, maybe Santam should do something about their unproductive staff.