JB
Japie B
1 reviews | Active since Nov 2014
28 Jul 2025, 17:09
Unable to submit a claim online - NO Help from Santam
Unable to submit a claim online with Santam- The MAP option to indicate where the incident took place continue to fail. I have send send a email to Santam to assist me to submit the claim. Their response: They cannot help as I did not give them the claim no in the subject line. Seriously, maybe help me first to submit the claim. Not very good support Santam
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Replies (3)0
Replies (3)
Santam's replyOfficial
28 Jul 2025, 17:12Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply28 Jul 2025, 17:12
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
JB
Japie B's updateReviewer Update
29 Jul 2025, 12:30Good day. still NO help or Support from Santam. Are you still in business?
JB
Japie B's update29 Jul 2025, 12:30
Reviewer Update
Good day. still NO help or Support from Santam. Are you still in business?
JB
Japie B's updateReviewer Update
31 Jul 2025, 08:43I now have a claim no - when a send an email for support with the correct claim no I get an email back saying invalid claim no. How primitive are your systems? Do you even know what support and good customer service means??
JB
Japie B's update31 Jul 2025, 08:43
Reviewer Update
I now have a claim no - when a send an email for support with the correct claim no I get an email back saying invalid claim no. How primitive are your systems? Do you even know what support and good customer service means??