Unable to process insurance claim, puzzling indifference from this company.

I ral**** around and gathered all the required information on the day on my motor accident which was 2 April 2018 (yes, around three months has passed). All you need to do is wait for authorisation from the assessor, we will call you back I was told. Nobody did call. I must do all the calling. Obviously, a cost-saving measure to not call your clients and keep it all self-service.

Been stuck in Groundhog Day since then. Your broker has not supp**** us with your information.

No problem I did your job for you and called my broker – Standard Bank Insurance Brokers, they were very efficient and a lady from Santam phoned me back within 20 minutes and told me that my assessor will call me shortly.

It all fell over again I am on Assessor number 5 five with the same mantra - Your broker has not supp**** us with your information.

I am reaching out if there is anyone at Santam remotely interested in helping me I would love to talk to you.

Please do not call me and tell me “Your broker has not supp**** us with your information” because that would be telling an untruth which I would not respect.