UN Empathetic Insurer

I have been a year with them and the sole reason for me jumping ship from my previous insurer was because me paying excess when claiming. I had an incident of theft at my property where they stole my vehicles wheels and wheel jack on 4 December 2022 and today I was officially advised that they not replacing my car wheels because it was not on the vehicle as per policy, which does not make sense at all force of entry took place on my premises which clearly state that an individual forced his way to take something that was not his. This is my second claim since having car insurance for more than +-15 years with a very good insurance profile to be told this feedback. I am disappointed in Santam and will not leave this situation as is.