*****ulent and Incorrect Closure of Claims

My claim was closed today due tripping on meter which is not the original complaint it reported. And the reasoning for the rejection and closure of the claim is because there was faulty workmanship on the DB board.

The truth is that I never reported any tripping on my meter firstly. The poor workmanship referred to was caused by Santam’s electrician secondly.

So I don’t understand why they are refusing to take responsibility that the person they previously appointed who was appointed by SANTAM is not available as they are no longer with using his company.

They sent a Help 24 guy who had no clue about what he was doing, and as usual they are quick to close the claim and rush to deduct the premium at the end of the month. Which is very disappointing to say the least .

I called on Friday 23.05. 2025 to follow up and was put on hold for over 15 minutes , only to to receive email on Sunday 25.05.25 that my claim will be rejected due to poor workmanship and indeed they did so and I received the letter .

We will meet at the ombudsman.