Turn Around time Client Services

I'm writing to follow up on my complaint submitted on the 21 of September 2025,Its now been over a week and haven't received any response since my call with Dineo Mantjie ,we communicated that she will send me a formal email explaining what she called me for and also going through 42 emails to be precise , the companies investigation process is very questionable and undesirable , how could you take your clients side of the story only and come to tell me that my claim is rejected , come days later you request a footage from me ? isn't this supposed to be part of your investigation process?, this has been a very disgusting ********** process , im extremely dissatisfied with this process and the turnaround time it takes for you to address my concerns ,i would like an update , review the claim go do you work and find footage you requested and give a way forward