Trying to open a second policy and the company can't seem to do that,

Since February I have been living in a new house. For MANY years I have had my household contents insurance with SANTAM. I have been happy with the company. I have been asking them since we moved in 1 Febraury to contact me to set up insurance on the home as we no longer have a bond so our bond insurance with SAHL has lapsed. I have contact SANTAM online and telepathically on numerous occasions. Getting them to call me is a joke. I get a response from someone, they want to help so then then state 'Client services will be in contact.' After yet again another query (this time through an assessor) I finally got a call. They had my name and details. They then went through the normal name ID/OR passport nonsense. I gave my ID and they then I was asked for my passport number. I told them I didn't have my passport number. They then stated the could not talk to me!!!!! The rest of the conversation revolved around the silly fact that I didn't have my passport with me so they cannot verify my identity. He then tried to explain that is impossible for him to help me in any way. Understand that this call came from them because i talked to their claims department and asked them to have someone in sales contact me. After a few minute i finally said goodbye and hung up the phone oh this fool. He would not offer any other solution or talk to me further. I can only assume that SANTAM does no really want NEW business from a long standing client. IF someone at SANTAM with some brains wants to resolve this silly situation please call me. WL HOLLAND policy ********** 811. If I don't get this fixed before Friday I will simply open a new policy with one of many many companies that WANT my house insurance business!!! SILLY SILLY SILLY.