Trying to close policy

I have been trying to close my policy from abroad but getting nowhere. I phoned the call centre and I was advised I MUST email [Email Removed] and I cannot cancel my policy over the phone. I informed the person I am phoning from abroad and he told me to include my contact information in the email. <br> <br> I have emailed [Email Removed] twice. No feedback. I have contacted Santam on social media with a hopeful response of assistance but now again I am dead in the water.<br> <br> I have requested if I could phone someone directly but also no feedback. I have never had this problem in the past with Santam when cancelling vehicle insurance before so I am perplexed why I cannot close my own policy. I am not trying to claim **********ly or make any changes. Surely the risk on closing a policy is more with the policy holder than a risk for Santam? Surely this cannot be the first case like this. There must be a way I can be helped.<br> <br> Very frustrated and disappointed.