Troubles of insurance when you are being honorable & transparent

I was happy with santam with their service plus how the respondent on certain matters up until I had a claim. I reported my claim after some time to the due to certain thing I was going through during n after my incident. Claim no: ***, I disclosed why I had repaired the car at my expense at that time n point before I had notified them. Showed them all documents they needed n showed them what evidence I had thinking I was doing the right thing but assessor went out of his way to make sure my claim was declined. I ended up losing about intotal R15000. 00