Totally disgusted by treatment

I had a claim 2 weeks ago and Sheryl Ngxangane is the claims consultant on my claim and promised me that the claim would be sorted out last week Wednesday and she would sent me regular updates. A week after the claim I call her and ask so update on the claim and she wasn't available. Wednesday still no feedback and by Friday the complaints department phone me back to tell me that they will update my policy as the sales guy never offered me the product and the mistake was on Santams side. So eventually when everything was sorted out now I tried to phone the guy who initially helped me since Sheryl disappeared and now all of a sudden Sheryl is available. Promising me again that my claim will be finalized today. So after i sent her a mail on progress. She advise me that she will sent another assessor out to attend. So I will wait for another few days. I speak to her manager and I know I have a right to request another assessor and then she tells me she is not gonna give me another assessor even though I am not happy with Sheryl treating me like a stupid. Sheryls + her manager doesnt have peoples s****s at all. Sharief the guy that helped me so far has been a pleasure to deal with. I wouldn't hire Sheryl in my company for free as she will be the cause of losing clients. Going for 3 weeks without my devices and still delay. I am super ****ed and will take this up to higher management and the nice thing I work for the Media. Good luck Santam with the bad publicity you going to get.

Claim number ********** 68