Total Lack of Service

Santam Claims Dept AMANDA MABOZA has completely ignored my request to institute an urgent second claim for further damage to my vehicle. Their assessor has been waiting for a week for this in spite of my email request to her with the details. She completely ignores emails & phone messages to expedite this claim, although the assessor has also contacted her to request the new claim. Repairs were done perfectly for the first claim however the vehicle was damaged on a gravel road to the fender liner & front bumper, subsequent to the first repair.