Total disregard for customers

I have not been contacted since the 14th of March although they have rep**** that they will be in contact shortly my issues have not been looked at and the concerns I had regarding things going wrong with my vehicle are coming true yet they still don't want to listen. I have just sent another email this morning to the accessors and the panel beater involved the panel beater has rep**** but not the accessors from Santam. Accessor's Heino and Jaco no proper investigation or regard for customer satisfaction they just do as they please with complete disregard towards Santam customers which is pathetic behaviour.