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Kim L

1 reviews | Active since Mar 2021

31 Mar 2021, 10:39

Too long to finaize cliame

Gooday I had an armed ******* on the 12 February 2021 Samtam sent out a accessor on 22 February. She said santam will send out an evaluator. To date this person has not come to my premises

When I started to query as to when this cliam will be finalized I had no response to my emails and no call back from management as to when this will be finalized I was told it is being investigated

I would like to know what date will this be finalized

0
Replies (6)
Santam
Santam's reply31 Mar 2021, 12:07
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
KL
Kim L's update12 Apr 2021, 11:45
Reviewer Update
Good day,
Santam sent another assessor on 1 April 2021 and I had to relate the entire saga to him all over again.

He had promised me that the matter will be finalised by 09 April. I have not heard from him or Santam since his visit on 1 April.Please assist

Thank you

Santam
Santam's reply12 Apr 2021, 13:03
Official
Good afternoon,

Thank you for your review.
We have requested urgent contact with you to discuss and conclude this matter?

Thank you and kind regards

Client care 
KL
Kim L's update12 Apr 2021, 13:31
Reviewer Update
Sure. Call me on ***
KL
Kim L's update16 Apr 2021, 12:26
Reviewer Update
Still awaiting finalisation from Santam. The field assessor Mr Kobus Bekker had promised to contact me yesterday (15/04/2021) at 09h00. A promise that was not honoured.

Neither he nor his manager is answering the phone today - as usual. This is definitely not " INSURANCE GOOD AND PROPER"


Santam
Santam's reply16 Apr 2021, 12:55
Official
Good day,

We are really sorry to hear this.
We have escalated this again and  requested urgent contact with you.

Kind regards
Client care