To busy to issue policy documents

On 14 March 2018 we requested new policy documents after VAT increase. On 14 March the Broker Nadine of Sansure send an mail that they cannot do it only after 1 April after implementation.They could not even give me an amount. I indicted that its unexceptable for me. Required again on 16 April 2018 and again its not available. Then the Branch Manager Hertzog van Heerden(Tygervalley) send an email indicating that they to busy and cannot give attention to my request. I have to wait!!!!!!This is totally unexceptable. Then we have to strart looking at other short term insurers if this is the service that we receive