Tired of useless service

I took out a new policy with Santam at the end of December 2014. The policy was supposed to incept on the first of February. However, two weeks prior to the start of the cover (15th Jan 2015), Santam issued a direct debit against the account I use for direct debits and a bounced (unsurprisingly as I only credit this account with debits I expect to preclude over-drawing by dubious companies).<br> <br> As soon as I noticed the problem, I contacted the cal centre and explained the problem. I asked if I could EFT the money to them to rectify the problem and I was told: \No