Thrid Party Claim

I was involved in an incident in February whereby a Santam insured gentleman crashed into me. I then submitted all documents required by Santam to Santam in February, and again and again and again. I understand that I am not a client of Santam however they still have a legal obligation to deal with my claim as they would any other. I had received nothing despite calling and calling and emails to the gentleman whom was handling my claim. Now 4 months later, I am only not receiving an offer of sorts for what was a small amount of money in comparison to the 2 other quotes submitted. This has been such a frustrating process, dealing with unhelpful and often rude staff at Santam. I have been told twice now that I will be receiving my payout in 7 days (which if I took from the first gentleman was yesterday) and have received no money and no feedback. One day I tried to call 15 times, got cut off or just rang and rang. If this is how the third parties get treated, I would hate to think what their own clients go through. Claiming is never an easy process, however this claim has been near to impossible. Hopefully something will get done about this soon!