Thought they were professional.. But just plain ***********

Claim number ********** 94 I made the above-mentioned 3rd party claim on about 28/11/2017.

Firstly there was no contact from Santam except if I contacted them. After numerous emails (all of which are archived) today 30/01/2018 ( more than 2 months later) I finally received the settlement document. The document states that the settlement offer will be open for acceptance for 30 days from date on the document. THE PROBLEM IS THE DOCUMENT IS DATED 13/12/2017. THAT MEANS THAT I RECEIVED THE DOCUMENT 48 DAYS AFTER THE DATE ON THE DOCUMENT BUT I'M EXPECTED TO RETURN THE DOCUMENT WITHIN 30 DAYS OF THE DATE ON THE DOCUMENT?!? CAN SANTAM PLEASE EXPLAIN HOW THAT WORKS?! COMPENDIUM HAD SETTLED A 3RD PARTY CLAIM IN THE PAST WITHIN A WEEK AND A HALF. PROFESSIONAL. SANTAM.... ***********