This is what you can expect from Santam Insurance when you need them the most

This is what you can expect from Santam Insurance. on the 19th of October 2022, A truck reversed into the back window of our Taiida Nissan. Took out the entire back window and damaged the door. We took all the necessary steps to report to SAP and received the accident report number. Next step phoning our Santam insurance - Peace of mind - when in need, or so we thought. We were told to go to Ross Champion panel beaters Pinetown KZN, ********** service. We were told that the insurance is not going to cover the damage and it is best to write the car off. That is not something that a car owner would like to hear and having been told this we left, shaken, as clearly Ross Champion Panelbeating does not want the business we phoned Santam and informed them of the experience we had to go through. We were advised to go to Auto Hail Pinetown. Who had been amazingly accommodating and managed to calm us down? The consultant gave us the pro and cons and said that he will help list the damages and wait for the outcome of our Santam bank insurance. We hear nothing from our Santam bank insurance in the interim we are without a vehicle as it is a liability driving with no window. We ARE PAYING FOR THE SERVICE OF A CAR HIRE ON OUR POLICY, but not knowing what Santam Insurance will tell us we WAIT FOR THE OUTCOME. This- makes one think why do you pay for the service of a Car hire vehicle? We get an Alexandra Klein claims consultant phoning us finally on the 27th of October 2022 INFORMING US THAT AN ASSESSOR, MR FREEDOM has been assigned. And to add, can you rate my service Please? And we still sit and wait? It is the 28th of October 2022 we have not had any feedback from Mr Freedom, we are not having a vehicle to drive and are no further in having our problem solved and to add the "worry of having our vehicle written off, or not" hanging in the air.

My question: "how can this be a peace of mind" it is more like "what did we pay for each month towards Santam Insurance" is more like the question we are asking ourselves.