This is my second request for HELP PLEASE

An insurance claim was paid from Santam into an incorrect account. ( I strongly suspect *****) I visited two First National Bank Branches and both confirmed that the banking account was opened the day the claim was paid out by Santam AND THAT THE MONEY WAS WITHDRAWN. This was on the 10th March 2022 and up until today I have not received my money. I have tried all resources without any success. I do not have the money to go the legal route, using a lawyer. The amount was R 34354-10. The account number I have used as the reference number IS NOT my banking details given to Santam