1 reviews | Active since Nov 2016
This is a company that does not want to pay out claims
<p>These companies take our money every month, for years and years till the day you want to claim then you see their true colour. </p>
Good day Marius,
Thank you for your post above. We would like to investigate your concerns but would appreciate if you could provide us with more detail and also the claim number in question to trace the claim?
Your assistance herein would be appreciated?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Good day Marius,
Thank you for your post above. We would like to investigate your concerns but would appreciate if you could provide us with more detail and also the claim number in question to trace the claim?
Your assistance herein would be appreciated?
Thank you and kind regards.
Stephan Olivier
Client care media manager
I have 2 claims at the moment, 1 is for a truck that reversed into me and they are also insured by Santam, 2 theft at my residence, and both these claims have not been settled.
You people at Santam have a lot of excuses why you dont want to pay, and then want to make as except a far less amount that what we have lost. I dont have the time now to exlain everything but will make time if this is not sorted out this week, and I dont have the claim numbers with me, call this guy I believe he will be able to assist you with what you need.
Nazeem Jacobs **********
I have 2 claims at the moment, 1 is for a truck that reversed into me and they are also insured by Santam, 2 theft at my residence, and both these claims have not been settled.
You people at Santam have a lot of excuses why you dont want to pay, and then want to make as except a far less amount that what we have lost. I dont have the time now to exlain everything but will make time if this is not sorted out this week, and I dont have the claim numbers with me, call this guy I believe he will be able to assist you with what you need.
Nazeem Jacobs **********
Claim number for my bakkie is ********** 78 you can contact Karen Lubbe for the theft claim she is the broker on ********** 616
Marius Pretorius
********** 668
Claim number for my bakkie is ********** 78 you can contact Karen Lubbe for the theft claim she is the broker on ********** 616
Marius Pretorius
********** 668
Santam wants to pay me only R24686, for my claim that was R74750. This is what you pay for every month. Never had a theft claim with Samtam after paying them thousand of rand they want to try and force me to except this deal from them. People be very carefull becuase you only see there true coulors when you want to claim, they want to give me R7400 for a laptop that is worth R32000, Then they tell me I can buy a good laptop for R7400, I just went and bought my daughter one 4 weeks back for R11000 wich is only an i5, Juast be warned you are going to pay them for many years and when you want to claim be ready for a BIG FIGHT because they want to give you peanuts
Santam wants to pay me only R24686, for my claim that was R74750. This is what you pay for every month. Never had a theft claim with Samtam after paying them thousand of rand they want to try and force me to except this deal from them. People be very carefull becuase you only see there true coulors when you want to claim, they want to give me R7400 for a laptop that is worth R32000, Then they tell me I can buy a good laptop for R7400, I just went and bought my daughter one 4 weeks back for R11000 wich is only an i5, Juast be warned you are going to pay them for many years and when you want to claim be ready for a BIG FIGHT because they want to give you peanuts
Another week almost gone and Satam is sticking by there offer of only paying me R24000 of my R74000 claim. If you go and look on there Facebook page you will find that I am not alone in this, so many people that complain about the same thing, want to pay you far less than you claimed for. What is going on at Santam, they all went for training on HOW NOT TO PAY THE FULL CLAIM.
I am very sorry your card where you say you put the money on is just laying there as I am still not satified and wont except it, they dont want to pay for the laptop wich was a present from my brother and I dont have a proof of purchace, If you dont have proof you dont have a claim. So in the event that you lost or just dont know where you have put your purchase invoice dont expect to be paid for it, why do one take out insurance, so you dont have to use your own money to replace your staff in an event of theft or accedent, but with Satam believe me you will have to go in your own pocket to replace your belongings.
Very Bad service
Another week almost gone and Satam is sticking by there offer of only paying me R24000 of my R74000 claim. If you go and look on there Facebook page you will find that I am not alone in this, so many people that complain about the same thing, want to pay you far less than you claimed for. What is going on at Santam, they all went for training on HOW NOT TO PAY THE FULL CLAIM.
I am very sorry your card where you say you put the money on is just laying there as I am still not satified and wont except it, they dont want to pay for the laptop wich was a present from my brother and I dont have a proof of purchace, If you dont have proof you dont have a claim. So in the event that you lost or just dont know where you have put your purchase invoice dont expect to be paid for it, why do one take out insurance, so you dont have to use your own money to replace your staff in an event of theft or accedent, but with Satam believe me you will have to go in your own pocket to replace your belongings.
Very Bad service
Dear Marius,
Thank you for your post here. We have explained to you the reasoning behind the settlement and why we only allowed the entry level amount on your laptop.
We refer to the following extract from your policy contract with regard to what we expect as an insurer from you as client once you submit a claim.
9.3 Claim procedure
9.3.2 You must give us full details of the event within 30 days after it has occurred, as well as all documents which we may reasonably require
We do not know whether yo had the claimed items, therefore a reasonable request would be to request you to provide us with proof of purchase of the claimed items -- if you cannot do that, we do not remove the item from the claim but will allow an entry level model until you can provide us with the required proof.
Our settlement, under this circumstances and your situation, we deemed to be fair and reasonable.
Our offer remains unchanged.
Kind regards
Stephan Olivier
Client care media manager
Dear Marius,
Thank you for your post here. We have explained to you the reasoning behind the settlement and why we only allowed the entry level amount on your laptop.
We refer to the following extract from your policy contract with regard to what we expect as an insurer from you as client once you submit a claim.
9.3 Claim procedure
9.3.2 You must give us full details of the event within 30 days after it has occurred, as well as all documents which we may reasonably require
We do not know whether yo had the claimed items, therefore a reasonable request would be to request you to provide us with proof of purchase of the claimed items -- if you cannot do that, we do not remove the item from the claim but will allow an entry level model until you can provide us with the required proof.
Our settlement, under this circumstances and your situation, we deemed to be fair and reasonable.
Our offer remains unchanged.
Kind regards
Stephan Olivier
Client care media manager
Now there it is people, the answer, if you dont have proof of any gift that you have received this is what they will tell you.
Hit you with there contract wich nobody realy reads, I must go and buy myself an entry level laptop, Jokers this Santam. Like I said go look on Facebook this is a story they tell all their clients, if you dont have proof you are a ***** and trying to ***** money from them, so they will pay you, but the minimum amount that they can, with their contract, everything you claim will be less, realy an excuse for a insurance campony
Now there it is people, the answer, if you dont have proof of any gift that you have received this is what they will tell you.
Hit you with there contract wich nobody realy reads, I must go and buy myself an entry level laptop, Jokers this Santam. Like I said go look on Facebook this is a story they tell all their clients, if you dont have proof you are a ***** and trying to ***** money from them, so they will pay you, but the minimum amount that they can, with their contract, everything you claim will be less, realy an excuse for a insurance campony
After this claim that they dont want to pay, if you dont have proof that you have purshased the item you are claiming for, M e and the wife went to look for what we have proof and what we have not.
More than half my house items I dont have proof for, wich meens if they came and ****** me clean, Santam would have only not even have paid me half of my loss back. And then you must remember people, say for instant you claim for an item that was R10 000, Satam will offer you R6000. So at the end of the day if I was ****** clean I would not even get one third of the money that my house content was worth.
Sanlan and Santam get paid by me more than R9000 per month, That is live cover, proerty insureance and all the other things you need insurance for, Now for those of you that did not know they are like one company, so needlesss to say if you battle to get a little claim paid out, what is it going to be like when something happens to me and they have to pay my wife a few million, she is going to battle to get a sent from them.
So needles to say, But I am definitly going to say bay to Santam and Sanlam, and they are losing a R9000 per month payment from me.
After this claim that they dont want to pay, if you dont have proof that you have purshased the item you are claiming for, M e and the wife went to look for what we have proof and what we have not.
More than half my house items I dont have proof for, wich meens if they came and ****** me clean, Santam would have only not even have paid me half of my loss back. And then you must remember people, say for instant you claim for an item that was R10 000, Satam will offer you R6000. So at the end of the day if I was ****** clean I would not even get one third of the money that my house content was worth.
Sanlan and Santam get paid by me more than R9000 per month, That is live cover, proerty insureance and all the other things you need insurance for, Now for those of you that did not know they are like one company, so needlesss to say if you battle to get a little claim paid out, what is it going to be like when something happens to me and they have to pay my wife a few million, she is going to battle to get a sent from them.
So needles to say, But I am definitly going to say bay to Santam and Sanlam, and they are losing a R9000 per month payment from me.