Third Party claims

This Insurance Is very Bad and you wait forever for Third Party Claims . I had a claim where someone Drove into the back of my car and I was insured by Santam and the other car that drove into me was insured by Outsurance. then I put in a claim and the said I must do It with my insurance and I did and there was a access that should pay but they will refund it to me after a month or two because it was not my Fault and it has been more Than six months now and they have not yet payed me my R5000 back. this Santam insurance are useless they are Quick to take money every month but when it comes to paying back money they don't do it.