Third Party Claim - useless service

Claim nr. ***<br> On the 10th of April, Santam's client reversed into my car. It is almost 2 months later and my car is still not fixed. Firstly, I was sent to Santam Driving centre for a quote only to arrive there and be told they do not do third party claims. Then, I was told that I can get 2 quotes off panelbeaters of my choice. This was sent to them on the 5th of May. After supplying them the quotes more and more documentation was requested. I told them that I am away for business end of May for 10 days and will not be needing my car, so I want my car fixed then as they will not pay for a rental car. I explained to them that if I do not work, I do not get paid. Now, I hear that they have appointed an assessor which will come back with a revised quote within 10 working days!<br> They have taken so long, that one of my quotes has allready expired. Everytime I need to take hours off work and jump through hoops to get everything through to them and they deliver no results. After the 10 days, what happens then? If I can get a quote within a day, surely the assessor won't need 10 days. I am the innocent party but really struggles to get any service. I won't recommend Santam to anybody