Third Party Claim unpaid after 92 days of incident

THIRD PARTY CLAIM UNPAID AFTER 90 DAYS Ongoing Delays Despite Promises – Claim Still Unpaid I am extremely frustrated with the handling of my third-party claim by . The accident happened on 21 November 2025 while my vehicle was parked and I was not even inside when another driver reversed into it. I submitted all required documents shortly after the incident, yet an assessor was only appointed in January, after weeks of delays and repeated generic responses. After numerous follow-ups, I finally received the Agreement of Loss, which I signed and returned on 10 February 2026. I received confirmation that it was received and was told payment would take about 5 days and that I should follow up after 7 days if nothing happened. It has now been 13 days, I have sent multiple follow-up emails, and I have received no responses and no payment. It has been over three months since the accident, and despite doing everything required from my side promptly, I am still waiting. The lack of communication and failure to honour stated timelines is extremely disappointing and unprofessional. I urgently request: • Immediate update on payment status • Confirmation of payment date • Explanation for the delay beyond the promised timeframe I hope this review prompts urgent action and proper service delivery.