third party claim not entertained - second week yet ive been sent from pillar to post & no one has contacted me

<p>My car was damaged by a Santam client who gave me all the details of her insurance in order for me to liaise with them. My car is in a process of being sold as i dont owe anything but then, i've been doing the calling to AON/Santam SANTAM CLAIM NUMBER: ********** 30/AON Insurance Reference No. ********** 472911 but no sense of urgency because im a third party wanting to claim. told them i can fix my car and they can rembuirse me but still havent received any feedback. submitted everything they needed but this guy by the name of Walter Shiyane isnt answering my calls nor returns them not even my mails yet his the one im told is handling my claim.</p> <p> </p> <p>Good Day Mr Khoza,</p> <p> </p> <p>Kindly be advised that the claim has been allocated to Walter Shiyane in the liability department</p> <p> </p> <p>All correspondence herein can be sent directly to him on ********** <p> </p> <p>Contact numbers: 011 ********** </p> <p> </p> <p>Regards,</p> <p> </p> <p>Lonias Dlamini</p> <p>Legal Officer</p> <p>Santam Legal: Outsource Business Unit</p> <p>Tel : ********** </p> <p>Fax: 0 ********** 40</p> <p>www.santam.co.za</p> ********** <p> </p> <p>All i need is for Santam to reimburse me as i'll fix my car with one of the panel beaters quotes submitted to them. Its extremely poor service and am glad i'm not insured by them as i've been warned that if it's a 3rd party claim, they'll send me from pillar to post.</p> <p> </p>