Third Party claim: No assistance

<p> </p> <p>I am the recipient of a third party vehicle damage claim submitted through Santam. The following is an outline of events:</p> <p>Santam Claim ref: ********** 959</p> <p> </p> <p>1. On 06.06.2017 was provided with the Third Party Release forms after your assessor had finalized his process.</p> <p>The assessor's estimate and subsequent third part release agreement was lower than the quotation provided by the service provider. I queried this with Santam in order to get feedback on whether this lowered amount was accepted by the service provider, and received no feedback. I had to act as middleman between Santam and the service provider, as Santam did not respond to my queries.</p> <p> </p> <p>2. On 25 July 2017 I returned the signed documentation required for payment. No feedback was received.</p> <p> </p> <p>3. On 31 July 2017 I followed up again and requested feedback on the progress of the claim payout. No feedback was received.</p> <p> </p> <p>4. on 02 August 2017, I again followed up and requested feedback. No response from Santam.</p> <p> </p> <p>5. On 03 August I sent and email to Santam consultants dealing with my case and included whom I presume would be the supervisor of the consultant responsible for my case. These contact details were included in the email signature of the consultant. This email was undelivered, and I still have not received feedback from Santam consultant.</p> <p> </p> <p>The non-responsive rate of Santam legal department is appaling!! This is the worst service I have ever received from anyone in the Insurance industry.</p>